Terms of Service

Effective date: November 23, 2025

These Terms of Service (the “Terms”) govern your access to and use of www.auto-floors.com and any related sites, apps, emails, or services offered by AutoFloors (collectively, the “Services”). By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, do not use the Services.

1) Who We Are & How to Contact Us

AutoFloors
3323 S La Cienega Blvd, Unit 511, Los Angeles, CA 90016 USA
Email: toni@auto-floors.com

2) Eligibility

You must be at least 18 years old (or the age of majority where you live) to use the Services. You represent that you have the authority to agree to these Terms on behalf of yourself or any entity you represent.

3) Changes to These Terms

We may update these Terms from time to time. The “Effective date” above indicates the latest revision. Material changes will be posted on the Site and, where required, we will notify you by email or another method. Your continued use of the Services after changes become effective constitutes acceptance.

4) Account & Communications

You may need an account to request quotes, place orders, or track progress. You agree to provide accurate information and keep it updated. You are responsible for maintaining the confidentiality of your login credentials.

By contacting us or providing your contact information, you consent to receive transactional communications (e.g., quotes, invoices, updates). Marketing emails/SMS are optional—you can opt-out following the message instructions.

5) Quotes, Orders, Custom Work & Cancellations

Custom Products. AutoFloors specializes in bespoke, made-to-order automotive flooring and related components. Quotes specify design scope, materials (e.g., Corian and specialty finishes), pricing, deposits, lead times, and delivery/installation logistics.

Design Approvals. We may provide drawings, renderings, or prototypes. You are responsible for reviewing and providing written approval. Approved designs move to production and cannot be changed without our written consent (and may require change orders and additional charges).

Deposits & Payment. Quotes may require a non‑refundable deposit to reserve production time and materials. Remaining balances are due per the invoice terms. We accept payment through third‑party processors; you authorize us to charge your chosen payment method.

Cancellations. Because items are custom and one‑of‑one, cancellations after design approval may not be possible. If permitted, you remain responsible for (i) work completed to date, (ii) non‑recoverable material costs, and (iii) reasonable cancellation fees.

Lead Times. Lead times are estimates and may vary based on material availability, engineering tolerances, and third‑party logistics.

6) Shipping, Delivery, Risk of Loss & Installation

Shipping/Delivery. We can ship or coordinate white‑glove delivery. Shipping, duties, and taxes are the customer’s responsibility unless otherwise stated in writing. Title and risk of loss transfer upon delivery to the carrier or upon handoff at installation, as specified in the invoice.

Inspection. Inspect items upon delivery. Report shipping damage to the carrier and us within the time indicated on your invoice (typically 48 hours) with photos and a description.

Installation. Some products require professional installation. If we install or coordinate installers, you agree to provide clear access to the vehicle/space and to follow pre‑installation instructions (e.g., vehicle cleaning, removal of existing mats). Installation dates may be rescheduled for safety or quality reasons.

7) Returns & Exchanges (Custom Work)

Because our products are custom‑made to your specifications, all sales are final and non‑returnable, except where required by law or expressly stated in your order. This does not limit your statutory rights.

8) Limited Warranty; Disclaimers

Limited Warranty. AutoFloors warrants that custom products will be free from material and workmanship defects at delivery and, if applicable, for any additional period specified in your invoice or warranty card. Remedies are limited to repair or replacement of the affected component, at our option. This warranty excludes: (i) normal wear and tear; (ii) misuse, neglect, or improper maintenance; (iii) modifications not authorized by AutoFloors; (iv) damage from accidents, spills, chemicals, or extreme conditions; (v) variations inherent to hand‑finished or specialty materials.

Disclaimer. EXCEPT AS EXPRESSLY PROVIDED ABOVE, THE SERVICES AND PRODUCTS ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON‑INFRINGEMENT. Some jurisdictions do not allow limitations on implied warranties; some limitations may not apply to you.

9) Safety & Use Guidelines

You agree to use AutoFloors products as intended and follow care/maintenance instructions. Automotive customization involves inherent risks. You are responsible for ensuring your vehicle’s use of custom components complies with applicable laws, safety guidelines, and warranty/insurance requirements.

10) Pricing, Taxes & Availability

Prices are subject to change before an order is accepted. Taxes, duties, and fees may apply based on your location and will be shown at checkout or on your invoice. We may correct obvious pricing errors.

11) Intellectual Property

The Services and all content (including designs, textures, patterns, software, text, images, logos, and marks) are owned by AutoFloors or our licensors and protected by IP laws. Except for the limited license below, no rights are granted.

Limited License. We grant you a limited, non‑exclusive, non‑transferable, revocable license to access and use the Services for your personal or internal business use, subject to these Terms.

Feedback & Submissions. If you provide ideas, feedback, or suggestions, you grant AutoFloors a worldwide, perpetual, irrevocable, royalty‑free license to use and exploit them without restriction.

User Content; Testimonials. If you share photos, testimonials, or other content with us or tag our accounts, you grant AutoFloors a non‑exclusive, worldwide, royalty‑free license to reproduce, display, and distribute such content in connection with the Services and our marketing (with credit where feasible). You represent you have all necessary rights to grant this license.

12) Prohibited Conduct

You agree not to: (i) use the Services for unlawful purposes; (ii) attempt to interfere with or compromise the Services; (iii) copy, distribute, or create derivative works from the Services except as permitted; (iv) scrape or harvest data without consent; (v) misrepresent your identity or affiliation.

13) Third‑Party Services

We may link to or integrate third‑party services (e.g., payment processors, analytics, ad platforms, logistics providers). Those services are governed by their own terms and policies. AutoFloors is not responsible for third‑party services.

14) Non‑Affiliation Notice

AutoFloors is an independent designer/manufacturer. We are not affiliated with or endorsed by any vehicle manufacturer (e.g., Bugatti, Rolls‑Royce, Mercedes‑Benz, etc.). Any third‑party marks are used only to describe compatibility or inspiration.

15) Privacy

Your use of the Services is also governed by our Privacy Policy, which explains how we collect and use personal information. The Privacy Policy is incorporated by reference.

16) DMCA/Copyright Policy

If you believe content on the Services infringes your copyright, please send a notice to toni@auto-floors.com with: (a) your contact info; (b) identification of the work claimed to be infringed; (c) identification of the allegedly infringing material; (d) a statement of good‑faith belief; (e) a statement under penalty of perjury that the information is accurate; and (f) your signature. We may remove or disable access to the material and terminate repeat infringers.

17) Disclaimers; Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, AUTO‑FLOORS AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICES OR PRODUCTS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICES OR PRODUCTS WILL NOT EXCEED THE AMOUNTS YOU PAID TO AUTO‑FLOORS FOR THE PRODUCT OR SERVICE GIVING RISE TO THE CLAIM IN THE 12 MONTHS PRECEDING THE EVENT.

Some jurisdictions do not allow exclusion or limitation of certain damages; some limitations may not apply to you.

18) Indemnification

You agree to defend, indemnify, and hold harmless AutoFloors and its affiliates from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or in any way related to your use of the Services or products, violation of these Terms, or infringement of any third‑party rights.

19) Export & Sanctions Compliance

You may not use, export, re‑export, or transfer the Services or products except as authorized by U.S. law and the laws of the jurisdiction(s) in which the Services or products were obtained. You represent that you are not located in, and will not use the Services from, any jurisdiction embargoed by the U.S., and that you are not on any U.S. government list of prohibited or restricted parties.

20) Governing Law; Venue; Dispute Resolution

Governing Law. These Terms and any disputes are governed by the laws of the State of California, without regard to conflicts of law principles.

Informal Resolution. Before filing a claim, you agree to try to resolve the dispute informally by contacting toni@auto-floors.com. If we cannot resolve it within 30 days, either party may bring a formal proceeding.

Arbitration & Class Action Waiver. You and AutoFloors agree to resolve all claims (except those within the jurisdiction of small claims court) through binding individual arbitration administered by JAMS under its Rules. Class actions and class arbitrations are not permitted. You may opt out of arbitration within 30 days of first accepting these Terms by emailing toni@auto-floors.com with your name and a clear statement of your intent to opt out.

Venue for Non‑Arbitrable Claims. For claims that may proceed in court (e.g., small claims or where arbitration is unenforceable), the exclusive venue will be the state and federal courts located in Los Angeles County, California, and you consent to personal jurisdiction there.

21) Termination

We may suspend or terminate your access to the Services at any time, with or without notice, if we believe you have violated these Terms, created risk, or for any other reason. You may stop using the Services at any time. Sections that by their nature should survive termination (e.g., IP, warranty disclaimers, limitation of liability, indemnity, dispute resolution) will survive.

22) Miscellaneous

Entire Agreement. These Terms, any order forms/quotes, and the Privacy Policy are the entire agreement between you and AutoFloors regarding the Services.
Severability. If any provision is found unenforceable, it will be modified to the minimum extent necessary, and the remainder will remain in effect.
Waiver. Our failure to enforce a provision is not a waiver of our right to do so later.
Assignment. You may not assign or transfer these Terms without our consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
Force Majeure. We are not liable for delays or failures caused by events beyond our reasonable control (e.g., supply chain issues, natural disasters, labor disputes, acts of government).

Questions

For questions about these Terms, contact toni@auto-floors.com.